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Last Updated: 21 September 2026
Jacob’s Hotels & Resorts (“Jacob’s Hotels & Resorts”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a reservation, contacting one of our properties, submitting an enquiry or using our hospitality services.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data in accordance with applicable laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data (“UAE PDPL”).
This Privacy Policy applies to jacobshotels.ae and personal information processed in connection with the hotels, holiday homes and services presented through the website.
Information We Collect
Depending on how you interact with us, we may collect information including:
Name, title, nationality and contact details
Email address and telephone number
Reservation and accommodation details
Arrival and departure dates
Room, accommodation and service preferences
Information relating to special requests
Identification or travel-document information where required for hotel registration or applicable law
Payment and transaction information
Dining, meeting, event and other hospitality service enquiries
Information submitted through our website contact and enquiry forms
Correspondence and communications with us
Feedback, reviews and survey responses
Website usage information, including IP address, browser type, device information and cookie data
Any other information you voluntarily provide to us
We aim to collect only personal information reasonably necessary for the relevant purpose.
How We Collect Personal Data
We may collect personal data when you:
Make, modify or manage a reservation
Stay at one of our hotels or holiday homes
Contact us by telephone, email, website form or other communication channels
Submit a booking or general enquiry
Make a dining, meeting or event enquiry
Request hotel services or submit special requirements
Subscribe to marketing communications
Participate in surveys, promotions or special offers
Visit or interact with our website
Make a reservation through an authorised travel agent, online travel agency, corporate partner or other booking channel
We may receive personal information directly from you or, where applicable, from third parties involved in your reservation, enquiry or stay.
How We Use Your Information
We may process personal information for purposes including:
Processing and managing reservations
Providing accommodation and requested hospitality services
Managing dining, meeting and event enquiries
Communicating about bookings, enquiries and requests
Processing payments and maintaining transaction records
Personalising services based on preferences you have provided
Providing customer support
Managing complaints, feedback and service-related communications
Maintaining the security of our website, systems, guests and properties
Detecting and preventing fraud, misuse or unauthorised activity
Maintaining business and operational records
Meeting accounting, tax, regulatory and legal requirements
Improving our website, services and guest experience
Sending promotional communications where permitted by applicable law and your communication preferences
Where consent is required for a particular processing activity, we will seek appropriate consent. Where permitted by applicable law, personal information may also be processed where necessary to perform a contract, comply with legal obligations, protect legitimate interests or on another lawful basis.
Marketing Communications
Where permitted by applicable law, we may send information about Jacob’s Hotels & Resorts, participating properties, promotions, offers and related hospitality services.
Where marketing is based on your consent, you may withdraw that consent at any time. You may also use the unsubscribe option provided in electronic marketing communications, where available.
Withdrawing from marketing communications will not prevent us from sending necessary service-related communications concerning an existing reservation, enquiry, transaction or stay.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and, where applicable, measure and improve website performance or marketing activities.
Some cookies may be necessary for the website to function correctly. Other cookies may require your consent depending on their purpose and applicable requirements.
You can control cookies through your browser settings and, where provided, the website’s cookie consent controls. Disabling certain cookies may affect some website functions.
Sharing Your Personal Data
Where necessary and permitted by law, we may share relevant personal information with:
Hotels and holiday homes within the Jacob’s Hotels & Resorts portfolio where necessary to manage your reservation or enquiry
Service providers supporting hotel and accommodation operations
Reservation and booking service providers
Payment-processing and financial service providers
IT, website hosting and technology service providers
Marketing and communications service providers
Professional advisers, auditors and insurers
Travel agents, online travel agencies and corporate booking partners involved in your reservation
Meeting, event or hospitality service providers where necessary to fulfil your request
Government, regulatory, law-enforcement or judicial authorities where disclosure is legally required
Other parties where you have authorised the disclosure
Service providers are expected to process personal information only for authorised purposes and subject to appropriate confidentiality and data-protection requirements.
We do not sell your personal information.
International Data Transfers
Some service providers, reservation systems or technology platforms used in connection with our operations may process or store information outside the United Arab Emirates.
Where personal data is transferred internationally, we take appropriate measures to ensure that such transfers are carried out in accordance with applicable UAE data-protection requirements and that appropriate safeguards are applied.
Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.
Access to personal information is limited to personnel and service providers who require it for legitimate business or operational purposes.
However, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, accounting, tax, operational or dispute-resolution requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal requirements.
Your Privacy Rights
Subject to the UAE PDPL and applicable exceptions or limitations, you may have rights relating to your personal data, including the right to:
Obtain information about the personal data being processed about you
Request access to your personal data
Request correction or updating of inaccurate personal data
Request deletion of personal data in circumstances permitted by law
Request restriction or cessation of certain processing
Request transfer of personal data where applicable
Object to certain automated processing decisions where applicable
Withdraw consent where processing is based on consent
Certain requests may be restricted where retaining or processing information is required by law or another lawful exception applies.
To exercise an applicable privacy right, please contact the relevant property using the contact information below. We may need to verify your identity before processing your request.
Children’s Personal Data
Our website and general marketing activities are not intended to knowingly collect personal information directly from children without appropriate involvement of a parent, guardian or another lawful basis.
Where information concerning a child is required in connection with a hotel reservation, holiday-home booking, family stay or hospitality service, it will be handled in accordance with applicable legal requirements.
Third-Party Booking Platforms and Websites
Our website may contain links to third-party websites, booking platforms, payment services, social media platforms or other external services.
When you leave our website or provide information directly to a third-party service, that party’s own privacy policy and terms may apply.
Jacob’s Hotels & Resorts is not responsible for the privacy practices, security or content of independent third-party websites or services. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, properties, services, technology, business practices or applicable legal requirements.
The latest version will be published on our website with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy, the way your personal data is handled, or wish to exercise an applicable privacy right, you may contact the relevant property:
Jacob’s Garden Hotel
316 Al Rolla Road
Al Raffa, Dubai
United Arab Emirates
Email: reservations@jacobsgardenhotel.com
Phone: +971 4 312 7999
J5 Rimal Hotel
Al Muraqqabat Road
Al Muraqqabat, Deira, Dubai
United Arab Emirates
Email: reservation.rimal@jfivehotels.com
Phone: +971 4 268 8000
J5 Hotels Port Saeed
27th Street
Next to Deira City Center
Port Saeed, Deira, Dubai
United Arab Emirates
Email: reservation.ps@jfivehotels.com
Phone: +971 4 294 0300
J5 Villas Holiday Homes Barsha Gardens
D 70, Al Barsha First
Al Barsha, Dubai
United Arab Emirates
Email: admin.ps@j5hotels.com
Phone: +971 4 294 0400
J5 Villas Holiday Homes Mirdif
59 83rd Street
Mirdif, Dubai
United Arab Emirates
Email: admin.ps@j5hotels.com
Phone: +971 54 586 6567
Website: jacobshotels.ae
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